iHandymanHub Refund Policy

1.Introduction

This Refund Policy outlines the terms and conditions under which iHandymanHub (“we” or “the platform”) offers refunds to tradesmen (“you” or “the user”) who have made payments for listings or other services provided by iHandymanHub.

2. Eligibility for Refund

Refunds will be considered for tradesmen who have made payments but have not received the service(s) they paid for.

3. Refund Process

To make a refund, please follow the following steps and pay attention to other information provided in this policy..

  1. To request a refund, the tradesman or handyman or expert must submit a written refund request within 30 days of the of payment.
  2. The refund request should be sent to support@iHandymanHub.com.au
  3. The request should include the user’s name, contact information, payment details, and a brief explanation of the reason for the refund.
  4. iHandymanHub will review the refund request within 10 business days.
  5. If the request is approved, iHandymanHub will process the refund to the original payment method used by the user.

4. Refund Approval Criteria

Refunds may be approved under the following circumstances:

  1. Technical errors or system malfunctions that prevented the delivery of the paid service.
  2. Any other circumstances deemed reasonable by iHandymanHub.

5. Refund Denial

Refunds may be denied in the following cases:

  1. If the tradesman received the service they paid for.
  2. If the refund request is made after 30 days of the payment date.
  3. If the refund request does not meet the eligibility criteria mentioned in section 2.
  4. If the request is found to be fraudulent or in violation of iHandymanHub’s terms and conditions.

6. Contact Information

For any questions or concerns regarding refunds, please contact support@iHandymanHub.com.au.

7. Amendments to the Refund Policy

iHandymanHub reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective upon posting on the iHandymanHub website.

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